Terms & Conditions and other Policies

1. All Terms of the contract between The Purchaser and MAIDENHEAD GLASS are contained in this document. No guarantee, representation or warranty is made or given by MAIDENHEAD GLASS save as appears herein and no agent or employee of MAIDENHEAD GLASS has authority to make any guarantees, representations or warranties. No variation or addition to the work specified in the schedule attached shall have effect unless agreed in writing by MAIDENHEAD GLASS.

2. If during the course of the works problems of structural nature become apparent (and which could not have reasonably been foreseen by MAIDENHEAD GLASS) then MAIDENHEAD GLASS shall have the right to call in a suitably qualified structural surveyor to advise on the problem and report in writing at the Purchaser’s expense with the recommendations to be implemented by The Purchaser and at The Purchaser’s expense as soon as is practical to enable MAIDENHEAD GLASS to proceed safely with its works.

3. The Purchaser shall grant MAIDENHEAD GLASS employees access to the premises at all reasonable times.

4. All works fitted by MAIDENHEAD GLASS will be manufactured and fitted substantially in accordance with the schedule attached but MAIDENHEAD GLASS reserves the right to make such modifications as it may consider necessary.

5. MAIDENHEAD GLASS undertakes to use its best endeavours to adhere to any delivery period to the Purchaser but time shall not be of the essence of the Contract and MAIDENHEAD GLASS shall not be liable in any respect for any delay in installation caused by reasons beyond MAIDENHEAD GLASS’s control, nor for any consequential loss of return thereon.

6. Glass used in the works is of the best quality reasonably obtainable but may have minor imperfections and MAIDENHEAD GLASS shall not be obliged to replace any such glass as not covered by the warranty of the manufacturer. The standards of blemish acceptability as laid down by the Glass and Glazing Federation shall be used in the event of a dispute. Please see GGF Brochure for details (available on request)

7. The risk in the goods sold shall pass to the Customer on delivery.

• a) The customer shall keep the goods fully insured against all risks throughout the period between the risk therein passing to the Customer and the property therein ceasing to remain with MAIDENHEAD GLASS.
• b) MAIDENHEAD GLASS double glazed units are primarily designed to reduce the heat loss that occurs through single glazing. The fitting of double glazed units will not itself eliminate condensation in the premises and no guarantee, representation or warranty is given that the condensation will be eliminated or reduced. Neither has any representative of MAIDENHEAD GLASS the authority to give any such guarantee, representation or warranty.
• c) Notwithstanding delivery of the goods (or of any documents representing the goods) the property of the goods shall remain with MAIDENHEAD GLASS until the customer has paid MAIDENHEAD GLASS in full, in cash or cleared funds.
• d) Until property of the goods passes to the customer in accordance with 7a. above without prejudice to MAIDENHEAD GLASS’s other rights.
• f) MAIDENHEAD GLASS will make good any damage caused in the course of the installation to plaster, rendering or brickwork immediately surrounding any windows or doors installed, but do not undertake to repair damage to surrounding tiling, wallpaper or paintwork or to remove intact panes of glass or frames from old windows required to be retained by the Purchaser. MAIDENHEAD GLASS will endeavour to ensure that any making good will match existing finishing but shall not be liable for non-matching due to weathering of the existing materials or non-availability of matching materials. MAIDENHEAD GLASS accepts no responsibility for any damage resulting from structural or other defects in the property at which the installation is carried out.

8. MAIDENHEAD GLASS undertakes to repair or replace free of charge any defective unit supplied by MAIDENHEAD GLASS provided that the defect is notified in writing to MAIDENHEAD GLASS within a period of five years from date of installation (1 year for timber installations other than those where we are installing the timber frames)and provided also that installation has been maintained in accordance with MAIDENHEAD GLASS recommendations. Fair wear and tear is not covered by MAIDENHEAD GLASS guarantee. Hardware is guaranteed for a period of one year only.

9. The Purchaser has the right to cancel the order without penalty, other than deposit Insurance premium, provided that MAIDENHEAD GLASS receives such a request in writing with five days of the date set down on the schedule attached. Any cancellation after this time period will result in pro rata charges being made to the customer.

10. Any levies or taxes imposed by Government prior to installation will be added to the final invoice.

11. Please keep this document in a safe place. This is your guarantee and will be required in the event of repair or service. Failure to produce this document to the engineer/glazier may result in the works becoming chargeable.

12. This guarantee is between you, the Purchaser and MAIDENHEAD GLASS. Guarantees are not automatically transferable from proprietor to proprietor. Applications must be made in writing and there is an admin fee for this service.

13. Please see our cancellation document supplied separately.

1. Application
Unless otherwise expressly agreed in writing between us and you these Terms and Conditions of Sale, which supersedes any earlier conditions issued by us, apply to all goods and services set out overleaf (“the goods and services”) supplied by us Maidenhead Glass to you, our customer. These conditions of Sale shall override any terms or conditions proferred by you but are open to negotiation before your order is accepted which negotiation may result in change to any price published or earlier referred to. No contract exists between us for the supply of the goods and services until we have accepted your order (the “contract”).

2. Description of the goods and services and our charges
A description of the goods and services is given overleaf together with our charges for them and any delivery charges. All charges will be subject to Value Added Tax payable by you at the prevailing rate. You must in addition pay our reasonable charges in connection with:

• Any delay in our ability to carry out our obligations under the contract due to your failure to give adequate instructions to us, or your interruption of our work or your failure to procure for us proper access to the installation site.
• Any variation of your instructions to us such as changes to delivery dates, dates of completion of work or quantities or specifications.

3. Payment arrangements
Payment for the goods and services will be made by you within 7 days unless otherwise agreed or stated at the time of estimate. If you take from us any other product or service we may include these charges together with our charges for the goods and services on a single invoice.
If any charges are outstanding from the date of the first reminder we will charge you interest at the rate of 2% per annum above National Westminster Bank Plc base rate from time to time on the overdue amount.
Where you are purchasing the goods other than as a consumer, we will retain title in the goods until we have received cleared funds or cash for them.

4. About our goods and services
We may allow a suitably qualified third party chosen by us to carry out any part of our obligations under the contract.
We will not be required under the contract to supply or contribute to supply the goods and services where circumstances beyond our control prevent us from doing so (provided we have taken all reasonable steps to continue the supply) and where we are so prevented we shall have no further liability to you.
Any goods or service provided by us to you other than those set out overleaf are provided entirely at your own risk. Accordingly we shall have no liability to you for any loss suffered by you as a result of our negligence resulting from the provision of the same except for death or personal injury.

5. Plans and specifications
The goods and services will be provided in all material respects to the plans and specifications provided by or agreed with you, and provided we do so we shall not be responsible to you should the goods and services not be fit for the purposes that you intend.
All descriptions, specifications etc. stated in our literature are approximate and we reserve our right without notice to change your specification.
Copyright in any drawing and/or design prepared by us, is vested by us. Any drawings/samples submitted to you for approval must be approved in writing.
Goods supplied to British Standards or similar standards are supplied in accordance with the edition at quotation date.

6. Relevant facts
Prior to us commencing the services and/or delivering the goods you will notify us of all relevant facts such as adverse working conditions and access rights for us to carry out any work.

7. Delivery and use and installation
We will do all that we reasonably can to provide the goods and services within the timescale set out overleaf (or if no timescale is set out, within a reasonable timescale).
Unless otherwise agreed with you, the goods will be delivered and the services will be performed at the location shown overleaf (the “supply address”).
You will be responsible for risk or loss of or damage to the goods once they have been delivered to you.
Where the goods are supplied for collection from our premises, they shall be deemed delivered on the actual date of delivery or when they are ready for collection and notification of such readiness has been given to you. All goods will be stored at your risk following our first reminder to you that they are ready for collection. We reserve the right to charge for reasonable costs of storage for any time during which the goods are stored following sending a first reminder to you.
Where the goods are to be delivered to a location other than at our premises, they shall be deemed to have been delivered when all fastenings have been removed and the goods are ready to be off-loaded at such a location.
Where the goods are not installed by us you will be responsible for installing the goods in accordance with any instructions and/or drawings supplied by us or to the specification set out in any British Standard or in accordance with goods practice. You will also be responsible for ensuring that correct materials are used for ant particular application for the goods and that all such applications comply with all relevant standards and building regulations.
Where the goods are to be installed by us you undertake that you will comply with all our reasonable directions and will in addition:-

• Ensure that there is free access to the supply address for the vehicle delivering the goods and that there is a suitable are for off-loading.
• Obtain all necessary consents for us to carry out the work and allow unrestricted access to the installation site and provide a suitable secure area for storage of our materials.
• Provide adequate lighting and a continuous power source.

Any materials salvaged by us may be removed and shall be deemed to be our property. When carrying out of any glazing to roof light glass, we do not accept responsibility for any damage or disturbance arising from reasonable use of equipment necessary in the execution of our work. We will accept no liability for any water penetration consequential on or related or incidental to such glazing works.

8. Warranty
Where we provide specific written warranty in respect of the goods and/or services the terms of that warranty will apply instead of the provisions of this clause 8. Where no specific written warranty is provided we warrant only that the goods shall comply with the specification referred to in clause 5 and shall conform to appropriate standards as approved by British Standards Institute (where applicable), or otherwise to recognised industry standards defined and published by the Glass and Glazing Federation.

9. Bringing the contract to an end
We can terminate the contract with immediate effect if any of the following circumstances exist:

• If you are in material breach of the contract
• Where you fail to pay any charges after we have sent a reminder to you requesting payment.
• If you become bankrupt or (being a company) become subject to an administration order or winding up order or have a receiver or administrative receiver appointed over your assets.

10. Liability
Your attention is drawn specifically to the provisions of this Paragraph 10.
We do not exclude or restrict liability for death or personal injury resulting from our negligence.
Except as expressly provided by these Terms and Conditions of Sale or in any specific written warranty issued by us to you all representations and statements (whether expressed or implied) and all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
Except as and to the extent expressly provided for in any specific written warranty issued by us to you we exclude liability for consequential indirect and special losses and for:

• Loss of profit, anticipated savings or increased costs of working
• Loss of goodwill or contracts
• The costs of deglazing any defective goods, of re-glazing any replacement products and of any works of repair or decoration or restoration consequent on such deglazing or re-glazing.

Our aggregate liability to you in respect of the contract will be limited to the contract price.
The handling, working on or transporting by us of your own glass is at your risk.

11. Other terms
We may assign all or any of our rights and obligations under this contract.
Any disputes in connection with this contract will be governed by the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction.
If any provision of this contract is held to be illegal or unenforceable in whole or in part such provision or part will to that extent be deemed not to form part of the contract and the remainder shall not be affected.

12. Method of Measurement for Glass
Prices calculated by reference to the rounded measurements. The total area chargeable is the area of each item so calculated multiplied by the number of items.
For the purpose of this condition ‘rounded’ means:

• Dimensions used in calculating shall be taken to the nearest 10mm (i.e. 5mm and over shall be regarded as 10mmand less than 5mm be disregarded)
• Area shall be measured in metres square to the nearest 2 decimal places.
• For glass areas less and 0.3m2 shall be charges as 0.3m2 but subject to manufacturer’s own conditions of supply.
• Ovals, circles or irregular shapes will be charged as the rectangular area from which they are cut and in accordance with the above conditions.
• Goods ordered to be supplied to a template will be manufactured to the template size if this differs from the written instructions. All templates must be hardboard or other suitable material.
• Minimum invoice value £35 or 1.5m2 glass and glazing unless otherwise agreed.

By agreeing to the Terms & Conditions of Sale you are also consenting to your personal data being shared with third parties for the purposes of fulfilling the requirements of the Competent Person Scheme for self-certification under the Building Regulations.  Personal data includes title, name, address, phone and email numbers. This data will be used to provide essential documentation and will be retained on files for the lifetime of the guarantees which do not exceed 10 years.